At Donoon.pk, we want you to be fully satisfied with your purchase. If you need to exchange an item, we’re here to help! Please review our exchange policy below:
1. Exchange Eligibility
Exchange Period: Items can be exchanged within 3 days of delivery.
Condition of Item: The product must be unused, undamaged, and in its original packaging, including any tags or accessories that came with it.
Non-Exchangeable Items: Certain items, such as personal care products, beauty tools, and clearance items, may not be eligible for exchange due to hygiene and quality standards. Please contact us to confirm the eligibility of a product.
2. How to Request an Exchange
To initiate an exchange, please contact our Customer Support team within 3 days of receiving your order by:
Email: Send us an email at support@donoon.pk with your order number, the item you wish to exchange, and the reason for the exchange.
Phone: Call us at +92-314-6970881 to discuss your exchange request with one of our representatives.
3. Exchange Process
Inspection: Once we receive the item, it will be inspected to confirm it meets the eligibility criteria. Items that do not meet these criteria will be returned to you.
Exchange Options: Upon successful inspection, you may choose an alternative item of equal value or store credit.
Shipping Costs: Any additional shipping costs for exchanges may apply and will be communicated during the exchange process.
4. Contact Us
For questions about our Exchange Policy, please contact us at:
Donoon.pk Customer Support Email: support@donoon.pk Phone: +92-314-6970881
